Owners and employees might have diametrically opposed ways of thinking, but they can be bridged through a few changes. Mark Dickinson of DONE! Hospitality Training Solutions tells us how.
Exceeding guests’ expectations is all too familiar to hospitality professionals and is something we strive to do on a daily basis, but what if the tables were turned? As the year winds down, we thought it would be an interesting idea to present the wishes and expectations of our dear friends in the industry, with the intention of gauging their reactions and finding out if 2020 will exceed their own expectations.
The hospitality industry is a busy place to be during the festive season. Products are sourced from near and far as hotels and restaurants up their game in F&B offerings. Find out what the latest trends are in the market to set yourself apart this season.