Owners and employees might have diametrically opposed ways of thinking, but they can be bridged through a few changes. Mark Dickinson of DONE! Hospitality Training Solutions tells us how.
At its core, a CRM system aggregates customer information collected throughout the guest stay at a hotel and uses this information to improve services and offerings in key target markets. In addition, CRM assists in the development of programs that reward guests for their loyalty.
It includes decorative and functional items such as floor cushions, rugs, and ceramics and will be available in the Middle East in February 2020.
A successful business model is dependent on its ability to generate revenues from different streams throughout the various stages of its journey. While this definition applies to most businesses, the F&B industry appears to be trapped in the sales of food and beverage items, mostly to a limited target clientele. Manal Syriani, managing director, WAY Consultants, gives us a few options for diversifying along the way
It may come as a surprise to some to hear that SMART goals were originally created in 1981, well before the emergence of the internet, laptops and smartphones, at a time when the vast resources that are today available at your fingertips were mostly only found in libraries. Mark Dickinson of DONE! Hospitality Training Solutions reinvents this well-known acronym
Engage the next generation of hoteliers with exposure to business intelligence, exciting career growth, a transparent vision and shared goals, says Bani Haddad, founder and managing director of Aleph Hospitality.
Lebanese Tourism Minister Avedis Guidanian held a press conference today to highlight the country’s latest facts and figures related to this year’s tourism season, as well as the results of the ‘Visitor Experience’ (VX Kiosk) kiosk program recently-introduced at Rafic Hariri International Airport. During the event, Minister Guidanian remarked that despite the...
The hospitality business represents one of the most active and flourishing sectors in the world. It is one of the fastest growing industries and contains frequent guest–host interactions, specifically in the case of organizations that provide service to a diverse group of people. However, this can make it a challenging line of work. Ongoing technological advancements have helped to improve efficiency in customer service, but they also increase the expectations of clients and generate difficulties across the sector. A better understanding of these challenges would give hospitality managers a clear edge over the competition. Hoda Naim, founder and managing director of Vacancy tells us more