4 things that are wrong with hospitality

4 things that are wrong with hospitality

The hospitality business represents one of the most active and flourishing sectors in the world. It is one of the fastest growing industries and contains frequent guest–host interactions, specifically in the case of organizations that provide service to a diverse group of people. However, this can make it a challenging line of work. Ongoing technological advancements have helped to improve efficiency in customer service, but they also increase the expectations of clients and generate difficulties across the sector. A better understanding of these challenges would give hospitality managers a clear edge over the competition. Hoda Naim, founder and managing director of Vacancy tells us more

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Hiring attitude

Hiring attitude

It’s a fact that over the last 10 years, 20 percent of all new jobs created around the world have been based in hospitality and tourism, which prompts the question, how can you successfully hire the right person for the role? Manal Syriani, managing director of Way Consultants, tells us how

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Breaking through 5 things HR management must do in 2019

Breaking through 5 things HR management must do in 2019

There are many pillars of capital in a business, but the primary four in any successful business are Finance, Intellectual Property, Physical Assets and Human Capital. These can be equated to a table with four legs and similarly, if you remove any of them, the table will fall down. Businesses typically tend to focus on the first three, although Human Capital – the people who operate the business – is arguably the most important. Without it, there can be no company. Mark Dickinson of DONE! Hospitality Training Solutions tells us more

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Train your managers to manage

Train your managers to manage

The word manager has a wide variety of interpretations depending on context, whom you ask and the title in which it appears, although as a rule, the role usually includes a level of responsibility. This is why managers must be trained to manage, as Mark Dickinson of DONE! Hospitality Training Solutions explains

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Reassess your attitude toward mental health

Reassess your attitude toward mental health

Mark Dickinson of DONE! Hospitality Training Solutions tackles a touchy subject within the industry

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Alternative measures of ROI

Alternative measures of ROI

In essence, the return on investment (ROI) measures the return that a new venture promises to generate, based on the investment made. Very often, investing in an F&B concept involves more than just channeling financial capital into the project, with other requirements likely to include the mobilization of countless resources due to the details involved in planning and execution. Manal Syriani, senior consultant at N4TC, takes us through four alternatives to the traditional model

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Striving Toward Women’s Equal Opportunities In Hospitality

Striving Toward Women’s Equal Opportunities In Hospitality

Hospitality organizations have been at the heart of numerous studies focused on gender issues, as women, whether guests, employees or leaders, confront and deal with dilemmas related to this hot topic. Chirine Salha, senior consultant at Ulysses Consulting, discusses what needs to be done to level the playing field

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Play The Game… And Win!

Play The Game… And Win!

Work can be stressful and boring. But what if we could find a way of making tasks more interesting and rewarding – exciting and engaging, even? Master trainer Mark Dickinson, of Done! Hospitality Training Solutions gives us some game-changing solutions

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Authenticity: The need of the hour

Authenticity: The need of the hour

Master trainer Mark Dickinson discusses a critical component lacking in our industry today: genuine people

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