A Snapshot of Tomorrow’s Hospitality Industry Today – Hilton

A Snapshot of Tomorrow’s Hospitality Industry Today – Hilton



Koray Genckul, vice president, HR Operations, Middle East, Africa and Turkey, Hilton, discusses what the company has to offer potential candidates.

How would you describe the philosophy behind your approach?
At Hilton, we believe the first step in encouraging the next generation to pursue a career in hospitality is educating them about the industry and the vast array of opportunities available. People often think that roles in hospitality are confined to front of house, catering and custodian positions. It is our job to highlight the reality and communicate the fact that young people who aspire to work in engineering, property development, events, marketing, technology, finance and more can find what they’re looking for in hospitality.

What are the platforms used to raise awareness about your hotel chain?
One way to give Millennials an insight into the industry and the breadth of roles available is to let them experience it for themselves. Creating opportunities for them to see your business at close quarters and engage with your team can pay dividends. We have had a lot of success with Careers@Hilton Week, our largest annual career awareness initiative, which is our way of showing the next generation what a career in hospitality is really like. Since the initiative launched three years ago, our hotels and corporate offices have opened their doors to more than a quarter of a million young people with job fairs, career guidance talks and job shadowing. We find that attendees gain a stronger understanding of our business, which enables them to make an informed decision about where to work and what to apply for.
Social media also has a huge part to play in inspiring Millennials and generation Z. At Hilton, team members regularly take the reins of our Instagram and Snapchat channels to give prospective candidates an insight into what working with us is really like.

How are you catering to the career priorities most relevant to new recruits?
Attracting young people also means offering the right kind of opportunities with the right kind of benefits. We need to take advantage of the amazing experiences and travel opportunities our industry provides. Our Team Member Travel Programme has been a huge success since launching, allowing all team members to stay in our hotels across the world at discounted prices.
In terms of opportunities, entry points differ so the key is to provide as much variety as possible – offering the full suite of apprenticeships, internships, work experience, graduate positions and more to appeal to as many would-be recruits as possible. In addition, as a business spanning more than 100 countries, there is a world of opportunities for career progression at Hilton. We are committed to providing our team members with the necessary skills and training to realize their potential. Our training and development programs, such as Hilton University which has over 2,500 free online courses, are world-class and industry-leading. We are also focused on building the leaders of the future through management development programs which offer fast-paced career progression. Also, our recent research with the International Youth Foundation has shown that financial rewards are not Millennials’ main motivator – job satisfaction is key. For this demographic, that means flexibility, work/life balance and the ability to make an impact on their community and environment. Demonstrating this wider social commitment and emphasis on wellbeing is increasingly important.

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What strategies do you employ when interviewing potential candidates?
Having opened young people’s eyes to the opportunities, the next challenge is how to make it easy for them to apply and get hired. Millennials aren’t like other generations. These young people have distinct expectations of the workplace and how to get there. They want things to happen much quicker and to know the outcome much sooner. No long, drawn-out recruitment processes for them!
One way to reach young recruits on their own terms is to bypass the job advert and application stage and go straight to a face-to-face meeting. We find that speed-dating style events work well as you can quickly and easily see if a candidate is the right fit for your business – and vice versa. It is also an opportunity for both sides to ask questions and to gauge where the individual might fit – without the need for several rounds of interviews.
Attracting the skills our industry needs for growth is a never-ending challenge, and as an industry, we need to show how varied and fulfilling a career in hospitality can be. Doing so is not only good for business, it is also good for young people, the industry and for society.


Koray Genckul
Vice President

“In terms of opportunities, entry points differ so the key is to provide as much variety as possible”

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