AI voice ordering to transform drive-thrus
Ready to take your order, voice-activated artificial intelligence systems are poised to revolutionize drive-thru operations across the region’s rapidly expanding quick-service restaurant market. Duncan Fraser-Smith, CEO of Craft Hospitality Group, spotlights the huge opportunities and possible challenges that this transformational technology presents.
Innovation meets artistry: 7 trends redefining food design
From 3D food printing to cultural storytelling, the culinary world has entered an era of daring creativity and experimentation, much to the delight of diners. Duncan Fraser-Smith, CEO of Craft Hospitality Group, shares seven key disruptors that are taking the dining experience to another level.
4 ways that restaurateurs can wow and win over customers
Today’s diners expect more than just great food -they’re seeking memorable moments that leave a lasting impression. Duncan Fraser-Smith, CEO of Craft Hospitality Group, shares four ways F&B venues can turn everyday dining into storytelling-driven experiences that build loyalty and help drive long-term growth.
