Standing out in Abu Dhabi with Toni Bazi

Standing out in Abu Dhabi with Toni Bazi

Toni Bazi Abu Dhabi Area General Manager Hunter and Barrel Yas Bay r & b GrillHouse

Toni Bazi, Abu Dhabi Area GM at Seagrass Boutique Hospitality Group – Hunter&Barrel / r&b GrillHouse, tells us how he is placing Hunter & Barrel on the region’s culinary map.

What can you tell us about your experience in the hospitality industry?

I have over two decades of experience in the hospitality industry and have held various positions, from guest services to operations management. My main responsibilities encompass overseeing operations, ensuring high customer satisfaction and managing teams to consistently deliver exceptional service levels. Additionally, I have a deep understanding of the industry and a proven track record of driving revenue and profitability.

Furthermore, I am dedicated to staying up to date with the latest trends and best practices in the hospitality sector.

As general manager, what strategies have you implemented to ensure successful operations and guest satisfaction?

I believe we must always personalize the guest experience through tailored services. In order to anticipate the needs of our guests, we are focused on developing and implementing employee training programs to deliver exceptional service and create memorable experiences.

Additionally, we foster a culture of proactive problem solving to swiftly address any issues that may arise during guests’ stays. Moreover, we regularly gather feedback from guests through reviews and direct feedback.

Maintaining high standards of cleanliness and safety to prioritize the well-being of guests and staff is critical, as well as cultivating strong relationships with local suppliers to ensure high quality ingredients and products.

How do you stay ahead of the latest trends and innovations in the hospitality industry?

I read industry publications and refer to websites, like Hospitality News Middle East, for effective and timely insights. In addition, following reputable industry influencers on social media platforms can also provide valuable insights. Furthermore, I attend hospitality conferences, webinars and workshops to network with industry professionals and gain first-hand knowledge of emerging trends.

Finally, I continuously engage with professional development through online courses and certification. This keeps me informed about the latest best practices and innovations in the hospitality sector.

How would you describe the restaurant sector in the region, particularly in Abu Dhabi?

Abu Dhabi’s hospitality sector is marked by a diverse array of high-quality hotels, restaurants and entertainment, offering luxurious resorts and world-class dining. Furthermore, Abu Dhabi provides a unique and enriching hospitality experience for visitors. The industry continues to grow and innovate, positioning the city as a premier global destination for leisure and business travelers.

Do you have any new projects in the pipeline?

Yes, several new projects in the pipeline are currently being developed and will be rolled out soon. Carefully planned and executed, these projects target organizational needs and challenges, emphasizing precision to ensure their successful implementation within our organization.

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About author

Rita Ghantous

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

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