Ascott Limited (Ascott) has entered into a global partnership with health and security services company International SOS to create the Ascott Cares program, offering guests easy access to a comprehensive suite of complementary services, including telehealth, tele-counseling and travel security advisory. The partnership will enhance the lodging owner-operator’s commitment to improving the overall wellness and safety of its guests as part of its Ascott Cares program.
Ascott Cares focus on seven key areas, including social distancing protocols, contactless and paperless solutions, wellness and security, hygiene and cleanliness, go-green initiatives and staff and vendor relations. Guests who require telehealth assistance or tele-counseling can call the property’s front desk to be connected to International SOS assistance centers.
Ascott’s guests will be able to speak directly with health experts at any of the 27 assistance centers located across the world. The centers operate 24/7, assisting in 99 languages and dialects.
Depending on the guest’s medical conditions, health experts can also provide medical advice or refer guests for teleconsultations, in-person consultation or tele-counseling within their global network of over 90,000 accredited medical service providers, including clinics and hospitals.
International SOS will also provide travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters, including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats. With assistance from, International SOS, Ascott can advise its guests on the latest developments, implement in-property security protocols and safeguards, or work with International SOS to arrange travel security solutions to further assist its guests.
In the Middle East and Turkey, guests can conveniently access a wide range of health and safety services across 10 operational properties managed by Ascott, including: Ascott Park Place Dubai in the United Arab Emirates; Ascott Sari Jeddah, Ascott Tahlia Jeddah, Citadines Al Salamah Jeddah, Spectrums Residences Jeddah, Ascott Corniche Al Khobar and Ascott Rafal Olaya Riyadh in the Kingdom of Saudi Arabia; Somerset Panorama Muscat in Oman; Somerset Al Fateh in Bahrain; and Somerset Maslak Istanbul in Turkey.