Henri Ruiz, general manager of Kempinski Nile Garden City talks about Egypt’s hospitality landscape.
What can you tell us about your experience and background in the hotel industry?
I began my journey as a receptionist in a small historic hotel in France, igniting my passion for service and hospitality. Later, after various roles, I was fortunate to be promoted to general manager in Nice for a charming property. Since then, I’ve progressed from single property to multi-property manager. This industry uniquely offers career advancement from entry-level to managerial roles through dedication and hard work, a testament indeed.
In your opinion, what are the key qualities and responsibilities of a successful five-star hotel manager?
For me, there are two main aspects. Firstly, creating a professional and pleasant work environment is crucial. If the team is happy, guests feel it. Secondly, having an eye for detail is essential. I enjoy inspecting all areas of the property from a guest’s perspective. Therefore, identifying areas for improvement to enhance guest satisfaction.
What challenges have you faced in your role as a hotel manager, specifically in Egypt, and how you have addressed them?
The only challenge in Egypt or other countries is consistency. Many young people start businesses, so having a clear training plan and follow-up is crucial. Kempinski excels in this aspect, offering individuals opportunities to improve, learn, and ultimately grow. Consequently, it benefits both guest experience and property position.
How do you envision the future of hospitality in Egypt and what role is your hotel playing in its evolution?
Egypt remains a robust market, especially with the forthcoming opening of the Grand Museum. Undoubtedly, leisure demand will remain high. For our property, Kempinski Nile, our location and quality of service set us apart. As the only boutique hotel in Cairo, Kempinski Nile is greatly appreciated by tourists visiting the city.
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