An Egyptian adventure with Henri Ruiz, general manager of Kempinski Nile Garden City

An Egyptian adventure with Henri Ruiz, general manager of Kempinski Nile Garden City

Henry ruiz

Henri Ruiz, general manager of Kempinski Nile Garden City talks about Egypt’s hospitality landscape.

What can you tell us about your experience and background in the hotel industry?

I began my journey as a receptionist in a small historic hotel in France, igniting my passion for service and hospitality. Later, after various roles, I was fortunate to be promoted to general manager in Nice for a charming property. Since then, I’ve progressed from single property to multi-property manager. This industry uniquely offers career advancement from entry-level to managerial roles through dedication and hard work, a testament indeed.

In your opinion, what are the key qualities and responsibilities of a successful five-star hotel manager? 

For me, there are two main aspects. Firstly, creating a professional and pleasant work environment is crucial. If the team is happy, guests feel it. Secondly, having an eye for detail is essential. I enjoy inspecting all areas of the property from a guest’s perspective. Therefore, identifying areas for improvement to enhance guest satisfaction.

What challenges have you faced in your role as a hotel manager, specifically in Egypt, and how you have addressed them?

The only challenge in Egypt or other countries is consistency. Many young people start businesses, so having a clear training plan and follow-up is crucial. Kempinski excels in this aspect, offering individuals opportunities to improve, learn, and ultimately grow. Consequently, it benefits both guest experience and property position.

How do you envision the future of hospitality in Egypt and what role is your hotel playing in its evolution? 

Egypt remains a robust market, especially with the forthcoming opening of the Grand Museum. Undoubtedly, leisure demand will remain high. For our property, Kempinski Nile, our location and quality of service set us apart. As the only boutique hotel in Cairo, Kempinski Nile is greatly appreciated by tourists visiting the city.


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About author

Rita Ghantous

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

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