The generations born after 1995 have grown up in a world where emotional intelligence (EI) is part of life. However, the people they work for grew up in a results-driven world. The mindset of many managers today has been forged by traditional hierarchical ways of working: the boss is always right, for example.
Leadership is a word thrown around as a cure-all solution by people not displaying it. It’s worth remembering that to lead means having something within that others want to follow. Leadership and management aren’t the same thing. One is a title, the other is a quality. Titles are given, but leaders earn their place.
Using AI smartly
Smart minds will find the elixir of management in artificial intelligence (AI). They will use it to grind through repetitive tasks like producing studies, forecasts or emails without any mental engagement.
However, the risk is that we begin to apply the same approach to managing our teams – put the questions into AI and implement the answers. While eliciting guidance from AI is a great idea, it is the interface between the artificial and real worlds that requires the human touch.
People work for people, not just for organizations. The place to look to identify the level of EI in management is in the employee turnover statistics. In great companies with bad managers, people quit. Where there are great managers, people stay.
What is your employee turnover ratio? How long do people stay with you? Are you able to keep front-line turnover below 30 percent (the figure indicated in reports by AGBI and Alpen Capital reports)? If so, then you are probably on the right track and your managers are exhibiting higher levels of EI.
The art of emotional management
Sometimes called emotional quotient (EQ), EI is the ability to accurately perceive emotions, use emotions to facilitate thought, understand and manage emotion. These are learnable skills. With high-quality training, managers can become adept at using emotions effectively to manage team members. The best guideline is to create rules with intelligence and implement them with emotion.
For example, the rule says that vacations are not permitted during a certain period. This is laid out in an employee handbook. The rule is intelligent as it benefits the business and ensures maximum workforce availability during peak periods. The emotion is in handling requests from employees who need time off during that restricted period. How this is handled is all about emotions.
Five qualities of emotional management are:
1. Self-awareness – managing one’s own feelings, behaviors and decisions.
2. Self-control – pausing before reacting and avoiding impulsive conclusions, remaining calm under pressure.
3. Resilience – recovering quickly from stress and emotional challenges and maintaining a balanced perspective.
4. Empathy – understanding the situation of others and responding with sensitivity.
5. Adaptability – adjusting emotions to fit changing circumstances and remaining flexible when dealing with conflict and uncertainty.
However, understanding these qualities is quite different from implementing them. Understanding the qualities only requires IQ. Implementing them requires EQ and one important ingredient: courage. AI cannot do that for you. You must do that for yourself and for your team.
The human element
Emotions are what makes life beautiful. The workforce of today is infinitely more aware than any previous generation. They are looking for managers that value them, honor them and care for them, understand their feelings and guide them toward excellence through talented application of EI.
No one wants to feel managed. People want to feel inspired, which will generate motivation from within and produce passion. Passion is core to producing excellence.
Create your structure with AI, your systems with intelligence quotient (IQ) and apply them with EQ. You will be a winner in the years to come.
How to lead teams with EI and AI
While artificial intelligence is more than capable of handling your systems, emotional intelligence is what will inspire your people. Mark Dickinson, of Done! Hospitality Training Solutions, explains why mastering this balancing act will help to bring out the best in your workforce.
The generations born after 1995 have grown up in a world where emotional intelligence (EI) is part of life. However, the people they work for grew up in a results-driven world. The mindset of many managers today has been forged by traditional hierarchical ways of working: the boss is always right, for example.
Leadership is a word thrown around as a cure-all solution by people not displaying it. It’s worth remembering that to lead means having something within that others want to follow. Leadership and management aren’t the same thing. One is a title, the other is a quality. Titles are given, but leaders earn their place.
Using AI smartly
Smart minds will find the elixir of management in artificial intelligence (AI). They will use it to grind through repetitive tasks like producing studies, forecasts or emails without any mental engagement.
However, the risk is that we begin to apply the same approach to managing our teams – put the questions into AI and implement the answers. While eliciting guidance from AI is a great idea, it is the interface between the artificial and real worlds that requires the human touch.
People work for people, not just for organizations. The place to look to identify the level of EI in management is in the employee turnover statistics. In great companies with bad managers, people quit. Where there are great managers, people stay.
What is your employee turnover ratio? How long do people stay with you? Are you able to keep front-line turnover below 30 percent (the figure indicated in reports by AGBI and Alpen Capital reports)? If so, then you are probably on the right track and your managers are exhibiting higher levels of EI.
The art of emotional management
Sometimes called emotional quotient (EQ), EI is the ability to accurately perceive emotions, use emotions to facilitate thought, understand and manage emotion. These are learnable skills. With high-quality training, managers can become adept at using emotions effectively to manage team members. The best guideline is to create rules with intelligence and implement them with emotion.
For example, the rule says that vacations are not permitted during a certain period. This is laid out in an employee handbook. The rule is intelligent as it benefits the business and ensures maximum workforce availability during peak periods. The emotion is in handling requests from employees who need time off during that restricted period. How this is handled is all about emotions.
Five qualities of emotional management are:
1. Self-awareness – managing one’s own feelings, behaviors and decisions.
2. Self-control – pausing before reacting and avoiding impulsive conclusions, remaining calm under pressure.
3. Resilience – recovering quickly from stress and emotional challenges and maintaining a balanced perspective.
4. Empathy – understanding the situation of others and responding with sensitivity.
5. Adaptability – adjusting emotions to fit changing circumstances and remaining flexible when dealing with conflict and uncertainty.
However, understanding these qualities is quite different from implementing them. Understanding the qualities only requires IQ. Implementing them requires EQ and one important ingredient: courage. AI cannot do that for you. You must do that for yourself and for your team.
The human element
Emotions are what makes life beautiful. The workforce of today is infinitely more aware than any previous generation. They are looking for managers that value them, honor them and care for them, understand their feelings and guide them toward excellence through talented application of EI.
No one wants to feel managed. People want to feel inspired, which will generate motivation from within and produce passion. Passion is core to producing excellence.
Create your structure with AI, your systems with intelligence quotient (IQ) and apply them with EQ. You will be a winner in the years to come.
Hospitality Training Solutions
DONE!
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@edgeofgreatness
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