How the hospitality industry can survive the talent crisis
Ditching yesteryear’s methods of attracting and retaining talent will enable businesses to become sought-after workplaces.
Spotlight on Coral Beach Beirut with new GM Georges Chakra
Georges Chakra, general manager of Coral Beach Beirut, has a proven track record in the hospitality industry. With extensive experience in overseeing all aspects of the hotel, he shares his vision for establishing and cultivating a customer-centric service culture, as well as ensuring the smooth day-to-day operations that consistently surpass guest expectations.
Closing the gender gap
Work still needs to be done to ensure that women are represented in higher-grade roles and remunerated accordingly, as Mark Dickinson of DONE! Hospitality Training Solutions points out.
The third wave of virtual work
Carla Pianese, a remote worker and senior program manager at Tricolor Associates Management Consultancy, gives us her take on the third wave of virtual work, which centers on enhancing collaboration, productivity and management.
The real secret to retaining talent
There is no real secret, per se, to retaining talent; it is all about having the right attitude so that employees remain engaged, motivated and happy. We learn more with Mark Dickinson of DONE! Hospitality Training Solutions.
How to grow as a CEO
While CEOs must focus on business growth and how to add value to an organization, they must also look inward and understand the power of their words and actions, as Mark Dickinson of DONE! Hospitality Training Solutions points out.
Performance management revolution
According to Mark Dickinson of DONE! Hospitality Solutions, annual performance reviews are a thing of the past. Here, he reveals how to recognize and reward employees the right way.
5 ways to overcome burnout
Spending countless hours working from the office or from home on laptops, tablets and phones can be a recipe for disaster. Mark Dickinson of DONE! Hospitality Training Solutions provides practical tips on how to avoid the dreaded burnout.
12 tools for decision making in a leader’s framework
History tells the tale of those who lead for all the right reasons and others who chose more dangerous routes. Mark Dickinson of DONE! Hospitality Training Solutions examines how different leadership styles affect decision-making processes and what to keep in mind.
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The human side of hospitality
Hospitality relies on the people performing the wide range of roles across the industry to keep the wheels turning, from kitchen staff and receptionists to IT experts and management. With competition among employers tough and staff turnover high, eight HR professionals share their thoughts with HN on how the sector can identify, hire and hold on to talents.