How to be a leader rather than a boss in the business world

How to be a leader rather than a boss in the business world

There’s a well-known saying that a boss says “Go,” whereas a leader says “Let’s go!” Mark Dickinson of DONE! Hospitality Training Solutions lifts the lid on what real leadership is all about.

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It’s a visual world in the tourism sector

It’s a visual world in the tourism sector

Besides having more “sticking power” than text alone, visual communication is a universal tool with few language barriers, enabling seamless communication. Consultant Chirine Salha uncovers the different ways in which images and videos are being used by the tourism sector to entice would-be travelers.

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Solution: How to recruit in the digital age in an agile way

Solution: How to recruit in the digital age in an agile way

The recruitment industry has been re-established without any doubt, with AR, VR and a plethora of AI-based technologies being used.

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How Restaurants Should Communicate Online During a Crisis

How Restaurants Should Communicate Online During a Crisis

With Covid-19 impacting businesses in all sorts of ways, Maria Frangieh, managing director of Socialprise, looks at how restaurants can market themselves digitally during the pandemic.

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Risk Management: To Plan Or Not To Plan?

Risk Management: To Plan Or Not To Plan?

Mark Dickinson, founder of DONE! Hospitality Training Solutions, explains why purposeful planning is a must.

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The importance of service personalization

The importance of service personalization

Every front line team member knows what would make work go better and how to deliver better results. Listening to their ideas is key.

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Cashless: The next generation payment method has arrived

Cashless: The next generation payment method has arrived

Take note – the next customers dining out at your establishment might be cashless ones. There’s no need to panic though – we don’t mean they won’t be able to pay, rather that they’ve signed up for the next generation method of payment. Tony Toutoungi tells us more.

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Sustainability Plans: Going Green While Staying In The Black

Sustainability Plans: Going Green While Staying In The Black

Most business leaders have bought in to the idea of becoming more environmentally friendly, but for some, the reality of implementing a sustainability plan is extremely daunting, leaving them unsure where to start. Antoine Kaldany, owner of Yelloblue solar energy company, gets to grips with going green.

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Omega Software’s take on digital and contactless menus

Omega Software’s take on digital and contactless menus

The restaurant just requires an internet connection, no application is needed for the customers, neither an investment in any hardware or equipment is. There will be no fees per transaction to pay.

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What hoteliers should know about ‘Force Majeure’

What hoteliers should know about ‘Force Majeure’

As the outbreak of COVID-19 is sparing no business, including the hospitality industry, it becomes more important for hoteliers and stakeholders to know more about the legal implications of the impact of this virus. HN spoke to Scott Antel, partner at Bryan Cave Leighton Paisner LLP – Dubai, a specialized law firm to know more about it.

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