Leveraging WhatsApp automation to optimize hotel operations

Leveraging WhatsApp automation to optimize hotel operations

Lovetto Nazareth, managing director of Prism Digital, gives us the lowdown on how AI-driven WhatsApp automation solutions are reinventing the way hotels communicate with customers

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Using Instagram and YouTube in 2023

Using Instagram and YouTube in 2023

Hospitality concepts have always relied on visual media to help showcase their venues to prospective clients. Social media has taken this relationship a step further by enabling brands to get even closer to their audience. Riky Bains, brand strategist and copywriter at Klinical, shares his thoughts on how hotels and restaurants can leverage Instagram and YouTube to reach more people.

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Performance management revolution

Performance management revolution

According to Mark Dickinson of DONE! Hospitality Solutions, annual performance reviews are a thing of the past. Here, he reveals how to recognize and reward employees the right way.

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A quick guide to launching a startup

A quick guide to launching a startup

The ancient Chinese philosopher Sun Tzu famously said: “In the midst of chaos, there is opportunity.” Ashleigh Donald, co-founder of Halo Business Consulting, considers how this mantra applies to hospitality startups in our post-pandemic world.

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Five sustainable trends to look out for in the Middle East’s travel sector

Five sustainable trends to look out for in the Middle East’s travel sector

According to Sustainable Travel International, tourism-related activities account for approximately 8 percent of worldwide carbon emissions. Danielle Curtis, exhibition director ME of Arabian Travel Market, highlights five sustainable trends that have already gained significant momentum in the Middle East and look set to play a critical role in the industry’s ongoing journey to decarbonize.

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Project Planning 101

Project Planning 101

Project planning is no easy feat, especially in business. Industry professional Chirine Salha outlines the fundamentals of getting a project off the ground and the key to ensuring it runs smoothly.

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5 ways to overcome burnout

5 ways to overcome burnout

Spending countless hours working from the office or from home on laptops, tablets and phones can be a recipe for disaster. Mark Dickinson of DONE! Hospitality Training Solutions provides practical tips on how to avoid the dreaded burnout.

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Seeking travel inspiration: the role of social media

Seeking travel inspiration: the role of social media

TikTok is an untapped goldmine for tourism marketing. From tour videos to unconventional experiences, Dr. Maria Frangieh, CEO of Socialprise, explains why this social media platform is an essential tool, especially for brands looking to engage with younger consumers.

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Business analysis and process management

Business analysis and process management

Business analysis and process management systems involve the identification, management and continual improvement of business processes in order to reduce costs, increase revenue, efficiency, quality or customer satisfaction. Michael Donald, co-founder of Halo Business Consulting, explains why some of the most successful hospitality and leisure organizations have made these processes part of their culture.

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12 tools for decision making in a leader’s framework

12 tools for decision making in a leader’s framework

History tells the tale of those who lead for all the right reasons and others who chose more dangerous routes. Mark Dickinson of DONE!  Hospitality Training Solutions examines how different leadership styles affect decision-making processes and what to keep in mind.

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