Gone are the days when human resources simply handled pay and appraisals. Mark Dickinson of DONE! Hospitality Training Solutions identifies five common mistakes companies make when it comes to managing staff and how this important department can boost employee morale and diffuse tensions.
Although empowerment is one of the most talked about topics in business, it is not always well understood. Mark Dickinson of DONE! Hospitality Training Solutions tackles the misconceptions and highlights the importance of “moments of wonder.”
Without a shadow of a doubt, 2020 forced countless companies around the world to rethink their strategies and adapt to new norms. With this in mind, we asked a selection of our contributors what lessons they learned last year and how they foresee the business landscape in 2021.
With human capital being one of the most valuable — and costly — assets of any company, it is not always easy to know how to get the most out of your employees. And the challenge can be even greater when it comes to a younger workforce, as Mark Dickinson of DONE! Hospitality Training Solutions explains.
While there may be a temptation to halt training in a difficult operating climate when budgets are limited, it is in precisely these uncertain conditions that employees with excellent skills can help to pull a business through. Mark Dickinson, of DONE! Hospitality Training Solutions tells us more
In the 1970s, it was envisioned that by 2020, computers would be doing everything. Today, we have more computing power in our hands than was in the computer that sent the first rocket to the moon! Yet, technology is still failing to effectively disrupt HR. Mark Dickinson of DONE! Hospitality Training Solutions examines why and what we can do to right this wrong
Owners and employees might have diametrically opposed ways of thinking, but they can be bridged through a few changes. Mark Dickinson of DONE! Hospitality Training Solutions tells us how.
It may come as a surprise to some to hear that SMART goals were originally created in 1981, well before the emergence of the internet, laptops and smartphones, at a time when the vast resources that are today available at your fingertips were mostly only found in libraries. Mark Dickinson of DONE! Hospitality Training Solutions reinvents this well-known acronym