Mark Dickinson of DONE! talks about the 12 tools for decision making in a leader’s framework

Mark Dickinson of DONE! talks about the 12 tools for decision making in a leader’s framework

History tells the tale of those who lead for all the right reasons and others who chose more dangerous routes. Mark Dickinson of DONE!  Hospitality Training Solutions examines how different leadership styles affect decision-making processes and what to keep in mind.

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Mark Dickinson of DONE! on why inspiration matters

Mark Dickinson of DONE! on why inspiration matters

In a world obsessed with social media and virtual reality, Mark Dickinson of DONE! Hospitality Training Solutions examines how managers can create a corporate culture that inspires each and every employee.

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The importance of planning in a vuca world

The importance of planning in a vuca world

While the concept of a volatile, uncertain, complex and ambiguous (VUCA) world arose in the late eighties, it has never been more relevant than it is today, as Mark Dickinson, founder of DONE!  Hospitality Training Solutions, points out.

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Increasing efficiency by going paperless

Increasing efficiency by going paperless

Mark Dickinson of DONE! Hospitality Training Solutions explores the importance of a paperless work environment.

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Where hospitality is heading

Where hospitality is heading

While 2021 has been a turbulent year for tourism, the signs are promising for 2022. We asked 11 experts from the world of hospitality to share their industry forecasts and the trends we should be keeping an eye on.

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How to be a leader rather than a boss in the business world

How to be a leader rather than a boss in the business world

There’s a well-known saying that a boss says “Go,” whereas a leader says “Let’s go!” Mark Dickinson of DONE! Hospitality Training Solutions lifts the lid on what real leadership is all about.

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Leadership from the bench

Leadership from the bench

Gone are the days when human resources simply handled pay and appraisals. Mark Dickinson of DONE! Hospitality Training Solutions identifies five common mistakes companies make when it comes to managing staff and how this important department can boost employee morale and diffuse tensions.

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Planting the seed : how to empower the next generation

Planting the seed : how to empower the next generation

Although empowerment is one of the most talked about topics in business, it is not always well understood. Mark Dickinson of DONE! Hospitality Training Solutions tackles the misconceptions and highlights the importance of “moments of wonder.”

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Risk Management: To Plan Or Not To Plan?

Risk Management: To Plan Or Not To Plan?

Mark Dickinson, founder of DONE! Hospitality Training Solutions, explains why purposeful planning is a must.

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Contributors’ 2021 Expectations

Contributors’ 2021 Expectations

Without a shadow of a doubt, 2020 forced countless companies around the world to rethink their strategies and adapt to new norms. With this in mind, we asked a selection of our contributors what lessons they learned last year and how they foresee the business landscape in 2021.

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