Seasoned hotelier Ibrahim Addam, cluster GM of Centro Olaya – Riyadh and Centro Corniche Khobar, reflects on his hospitality journey, overcoming challenges and upcoming projects.
What have been some of your most memorable career highlights?
Starting my career at Le Meridien in 1999 while studying Hospitality Management was a significant milestone. Moreover, being part of the pre-opening team for the first Rotana Hotel in Syria in 2004 was a remarkable experience. It consequently laid a strong foundation for my career. In addition, in 2007, I contributed to the launch of the first Rotana Resort in the UAE. I also participated in the opening of the tallest hotel in the world in 2008. Furthermore, I was instrumental in establishing the first Rotana hotels in Turkey. Overall, these experiences have been pivotal in shaping my professional journey and growth.
How does Centro Olaya cater to the needs of new travelers?
Centro Olaya is designed to meet the dynamic needs of modern travelers. Moreover, our experienced team ensures personalized and high-quality service. In addition, we incorporate high-tech features throughout the hotel, enhancing convenience and connectivity for guests. Furthermore, the variety in our food options caters to both local and international guests, providing diverse culinary experiences. Additionally, our rooms are well appointed and designed to maximize comfort and functionality, while our relaxation and fitness facilities offer guests the perfect balance of work and leisure, ensuring a comprehensive and satisfying stay. Overall, this holistic approach makes Centro Olaya a preferred choice for modern-day travelers.
What are the primary challenges facing the hospitality industry?
One of the primary challenges is maintaining a seamless supply chain to ensure timely and quality supplies. Moreover, this can be particularly challenging given the global nature of procurement and the varying standards. Another significant challenge is finding and retaining qualified staff. Additionally, the hospitality industry demands high levels of service and expertise, making it crucial to have well-trained and motivated colleagues. Furthermore, adapting to evolving guest expectations and technological advancements requires constant innovation and flexibility. Overall, addressing these challenges is essential for sustaining competitiveness and delivering exceptional guest experiences.
What plans do you have at Centro Olaya?
At Centro Olaya, our future plans focus on enhancing the overall guest experience. We aim to provide personalized services that create emotional connections and added value for our guests. Moreover, improving the F&B experience is also a priority, with plans to introduce new dining options and innovative culinary concepts. Furthermore, we will continue to upgrade the room facilities, ensuring they meet the highest standards of comfort and functionality. By investing in these areas, Centro Olaya aims to surpass guest expectations, build loyalty and become a premier innovator in Riyadh.
