Enhancing customer experience through personalization with Ziad Sleiman, GM of The Meydan Hotel
“Exceeding expectations through personalized experiences and exceptional service at every touchpoint” is a philosophy that guides Ziad Sleiman, GM of The Meydan Hotel. He shares how he brings this vision to life while leading one of Dubai’s most distinctive luxury destinations.
James Knight-Paccheco on the art of food presentation and storytelling
In today’s hospitality industry, food is no longer judged solely on flavor, says James Knight-Paccheco, co-founder of Group JKP. In this article, he explains why it is all about how visual presentation shapes expectations and emotions before tasting.
