Enhancing customer experience through AI

Enhancing customer experience through AI

Dr Jane Thomason is a globally recognized thought leader on metaverse and Web3. Here, she discusses ways in which AI can enhance the customer experience.

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Driving direct bookings via mobile apps

Driving direct bookings via mobile apps

Increasingly, mobile apps are driving hotel bookings around the world. Michael Donald, co-founder of Halo Business Consulting, explores their significance and how the hospitality industry can reap the benefits.

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The demise of one size fits all in F&B

The demise of one size fits all in F&B

Tech entrepreneur Mohamed Al Fayed, CEO and co-founder of Grubtech, believes that the F&B textbooks have been rewritten. In this article, he elaborates on the shift away from traditional F&B strategies, emphasizing the fleeting nature of food trends in today’s fast-paced world.

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