How AI and the metaverse can transform hospitality training
Mark Timbrell, leadership coach and MP UK at Phi Management Group, believes that AI and the metaverse empower hospitality teams by streamlining training, enhancing onboarding and aligning talent development. Here, he shares his insights and recommendations.
AI trends for operational efficiency in restaurants
Naji Haddad, VP EMEA at Deliverect, unveils how to leverage technology to enhance operational efficiency and drive growth.
Restroworks launches RestroNext CX Suite to revolutionize restaurant customer experience
Restroworks, a global leader in restaurant technology, has announced the launch of its all-new RestroNext CX Suite for restaurants.
3 experts on AI’s transformative role in hospitality
Artificial Intelligence (AI) was a headline topic at the recent edition of the Hospitality Sales and Marketing Association International’s Annual Commercial Strategy Conference Middle East in Dubai, receiving a 360-degree analysis spanning inspiration, theory and application. At the event, Mona Faraj, president – HSMAI MEA, asked three conference speakers and industry experts to share their insights on AI as a driver of change in the hospitality industry and the key opportunities and applications on their radars in 2025 and beyond.
How to navigate the path to hotel brand search and selection
In the competitive world of hospitality, two critical elements determine a hotel’s success: being discovered during a search and being chosen for booking. Riky Bains, strategist at Brash, outlines the crucial factors.
AI everywhere but with algorithms
Kelly Raskovich, executive editor of Tech Trends, highlights in Deloitte’s 16th Annual Tech Trends report that artificial intelligence serves as the common thread across nearly every trend. Moreover, AI will soon become a part of the foundational infrastructure of everything we do across industries and domains.
Five essential leadership skills for future-ready GMs in hospitality
Starting his career in an era of limited technology, Mark Timbrell, leadership coach and managing partner UK at Phi Management Group, used tools like the IBM typewriter and Telex. Over time, he has witnessed firsthand the rapid technological advancements that have shaped the hospitality industry. Today, as AI continues to influence the sector, he draws on his extensive experience and recent studies in leadership.
10 ways to boost direct bookings via mobile apps
In a competitive market, hoteliers are doubling down on direct bookings to attract both new customers and repeat business. Now an essential tool of the trade, mobile apps have a key part to play in helping industry players meet their direct booking targets. Lovetto Nazareth, CEO of Prism Digital, shares his top 10 tips for getting the best out of mobile apps, from targeted marking to offering mobile-only deals.
Hoteliers reveal tech spend priorities: and it’s good news for guests
Tech adoption is booming across the hospitality sector, with hoteliers keen to capitalize on the many benefits technology offers, as research commissioned by Amadeus Hospitality confirms. Joy Ghosh, Head of commercial Indian Subcontinent, Middle East, Africa and Turkey, Hospitality, Amadeus, shares some of the key findings on hotels’ tech-investment plans and demands.
Unlocking the foodverse for F&B brands
As consumer behavior shifts toward immersive, online experiences, the concept of the foodverse is emerging, offering brands new ways to engage with customers through VR, AI and blockchain technology. Dr Jane Thomason, emeritus chair of the World Metaverse Council, author and influencer, tells us more.