Five minutes with Mamdouh Ali, general manager of Rose Rayhaan by Rotana Hotel Dubai

Five minutes with Mamdouh Ali, general manager of Rose Rayhaan by Rotana Hotel Dubai

“If someone else can’t do it, I should be the first one to do it,” is Mamdouh Ali’s mantra. Having kicked off his hospitality career in Egypt back in 1993, we hear what say about his rise through the ranks and the latest developments at Rose Rayhaan by Rotana Hotel Dubai, where he holds the position of general manager.

How is Rose Rayhaan by Rotana elevating guest experiences?
Hotels are at the pinnacle of the hospitality space when it comes to elevating guest experiences. Industry leaders know for a fact that strategically re-inventing their guest experiences is key to staying on top of the game. At Rose Rayhaan, we help our clients stay ahead of the curve in multiple ways, starting from the check-in process to personalized packages, perfect service by taking care of every single detail that might create an unforgettable experience, and listening to the guests’ feedback regarding their stay.

Can you tell us more about the hotel’s refurbishment? Is it taking the sustainability trend into account?
Our hotel’s F&B outlets are currently undergoing a full renovation, it is part of our continuous efforts to serve guests better and satisfy their taste buds. As part of Rotana Corporate Social Responsibilities, we follow all innovative trends that serve the operation and are sustainable, starting from minor initiatives such as replacing plastic straws with paper ones, encouraging reusable coffee cups, to buying, and offering locally produced food.

You’ve recently acquired an alcohol permit, which constitutes a piece of great news, can you tell us more about it?
Since we cater to both leisure and business travelers alike and since we strive to meet all guest’s expectations and ensure a memorable experience while staying with us, we are introducing alcohol services.

Add to Favorites
About author

Rita Ghantous

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

Your email address will not be published. Required fields are marked *