Enhancing customer experience through personalization with Ziad Sleiman, GM of The Meydan Hotel
“Exceeding expectations through personalized experiences and exceptional service at every touchpoint” is a philosophy that guides Ziad Sleiman, GM of The Meydan Hotel. He shares how he brings this vision to life while leading one of Dubai’s most distinctive luxury destinations.
Wellness redefines luxury hospitality across the Middle East, says Ulf Bremer of AMAALA
Luxury wellness hospitality continues to evolve across the Middle East. Ulf Bremer, GM of Four Seasons Resort and Residences AMAALA at Triple Bay, explores growing demand for personalization, cultural authenticity, restorative travel experiences and holistic wellbeing.
GM Nikolaos Kaloudis on shaping Fairmont Amman’s next chapter
As its newly appointed general manager, Nikolaos Kaloudis is committed to elevating Fairmont Amman through innovation, cultural authenticity and exceptional service. Here, the visionary hospitality leader tells us how creating memorable journeys synonymous with modern luxury is at the heart of his plans for guests.
Eye on Kuwait with Mohammad Taha Nashwan, GM of Ray by Cloud 7
With more than two decades spent shaping experiences across lifestyle and luxury hotels, Mohammad Taha Nashwan brings a globally informed perspective to Kuwait’s evolving hospitality scene. At Ray by Cloud 7, he is leading a new wave of experience-driven hospitality to create a vibrant seaside destination for modern travelers.
Eye on Oman’s hospitality sector with Jad Germanos, GM of Crowne Plaza Muscat OCEC
As travel patterns shift, Oman’s hotel sector stands apart, says Jad Germanos of Crowne Plaza Muscat Oman Convention & Exhibition Centre (OCEC), pointing to authenticity, steady growth and changing guest expectations.
Celebrating Gefinor Rotana’s 25 Years with Samer AbouAleiwi
Gefinor Rotana’s general manager, Samer AbouAleiwi, reflects on Beirut’s enduring hospitality spirit and highlights a milestone year for the iconic property.
Fairmont The Palm’s GM Ugur Talayhan explores the future of luxury hospitality in Dubai
With decades of experience in luxury hospitality, Ugur Talayhan, GM of Fairmont The Palm, has built a reputation as a leader who blends operational excellence with personalized service. As Dubai’s hotel landscape evolves, he shares how luxury is being redefined and what today’s high-end travelers expect.
Dual-brand leadership decoded with Anders T. Dimblad, cluster GM
Creating meaningful, experience-led destinations that resonate with today’s conscious traveler is the specialty of Anders T. Dimblad, cluster general manager of Banyan Tree Dubai and Delano Dubai. We spoke with him about dual-brand leadership apart and how luxury, purpose-driven hospitality is evolving.
A taste of luxury with Christian Elkhoury, GM of The Ritz-Carlton DIFC
In Dubai’s evolving luxury landscape, true excellence means blending personalization, sustainability and heartfelt service with innovation and emotional connection. Christian Elkhoury, multi-property GM of The Ritz-Carlton DIFC, explains how these values are shaping the guest experience today.
Optimizing guest experiences through innovation with Mikel Ibrahim, GM of Mondrian Doha
Mikel Ibrahim, general manager of Mondrian Doha, has spent more than two decades in the industry, honing his unique style within some of the most iconic properties in the Middle East. Here, we find out how he is setting new standards and pushing boundaries in Qatar’s vibrant hospitality scene.
