What does your new role as president of hotel operations at Four Seasons entail?
Moving from operations to a corporate role is a big step that requires learning and adjusting. With over 30 years of experience in hospitality, I feel ready to put my knowledge to the test and contribute to further the success of our hotel operations in Asia Pacific. As I oversee more than 40 hotels and resorts — operational and under development — I look forward to partnering with our outstanding leaders who, with their teams, make the magic happen every day, hence keeping Four Seasons the ultimate brand in luxury hospitality.
What are your plans once you assume your new position?
My priority is to get to know those who matter the most: our people, partners, owners, the APAC’s corporate office team in Singapore, the teams who manage our hotels and resorts throughout the region, and my colleagues in our headquarters in Toronto and Miami. Everything tends to fall into place, so it’s important to take it one step at a time.
How do you foresee the future of Four Seasons specifically and the hospitality sector as a whole?
Having witnessed the impressive comeback of the industry over the past year, following a turbulent couple of years, I believe the future looks promising. As for Four Seasons, with the arrival of our new CEO, as well as the launching of several initiatives, including but not limited to Four Seasons Yachts, I truly believe that the future is brighter than it has ever been. I am excited to be part of the next chapter and am looking forward to supporting our future leaders who will carry the Four Seasons flag for years to come.