Train your managers to manage
The word manager has a wide variety of interpretations depending on context, whom you ask and the title in which it appears, although as a rule, the role usually includes a level of responsibility. This is why managers must be trained to manage, as Mark Dickinson of DONE! Hospitality Training Solutions explains
Training is tired. What’s next?
Mark Dickinson of DONE! Hospitality Training Solutions discusses the new word echoing through the corridors of management today – coaching
In Tough Times, Training Is The Key To Success
There’s a lion on the street! Or so they say. Business is down, the market is tough and everyone is struggling. Do you take precautions and wait for the crisis to pass or run outside with a smartphone camera, take a picture or a video of the lion and make sure your brand appears in the shot? Mark Dickinson of DONE! Hospitality Training Solutions shows us how to detect an opportunity and dare to be different
Play The Game… And Win!
Work can be stressful and boring. But what if we could find a way of making tasks more interesting and rewarding – exciting and engaging, even? Master trainer Mark Dickinson, of Done! Hospitality Training Solutions gives us some game-changing solutions
Re-Evaluating The Evaluation System
Despite moving into an era in which employees are really seen as a capital of the company, the archaic system of biannual evaluations persists. Master Trainer Mark Dickinson thinks it’s time to show employees the true value they bring to the business in a much simpler way
Authenticity: The need of the hour
Master trainer Mark Dickinson discusses a critical component lacking in our industry today: genuine people
Breaking through 5 things HR management must do in 2019
There are many pillars of capital in a business, but the primary four in any successful business are Finance, Intellectual Property, Physical Assets and Human Capital. These can be equated to a table with four legs and similarly, if you remove any of them, the table will fall down. Businesses typically tend to focus on the first three, although Human Capital – the people who operate the business – is arguably the most important. Without it, there can be no company. Mark Dickinson of DONE! Hospitality Training Solutions tells us more