There is no real secret, per se, to retaining talent; it is all about having the right attitude so that employees remain engaged, motivated and happy. We learn more with Mark Dickinson of DONE! Hospitality Training Solutions.
Gone are the days when hotel lobbies were waiting areas almost solely focused on checking guests in and out. Today, these ﬁrst points of connection are transitioning into dynamic, multifunctional social hubs, in a development that reﬂects the ever-evolving expectations of their guests. David T’ Kint, founder of DTK Studio, has the lowdown on the latest lobby design trends.