Why the AI revolution needs a human touch
Technology is transforming hospitality, elevating the guest experience and changing service delivery beyond recognition. But while AI and automation are dominating many industry conversations, the importance of maintaining human connections should never be underestimated. Michael Donald co-founder of Halo Business Consulting, shares his thoughts on how to get the best out of these crucial tech tools.
6 business podcasting potholes and how to build a loyal listenership
Riky Bains, strategist at Brash and podcast enthusiast, has wise words for business leaders looking to join this increasingly popular form of media programming.
Global uniforms market growth 2025: How uniforms are reshaping the modern workforce
The global uniforms and workwear market is experiencing steady growth, driven by evolving workplace needs, innovation, and expanding employment opportunities says Oliver Guirdham, CEO of The Business Research Company
What’s hot on the coffee machine scene with Lily Kubota editorial director at Roast
As the global coffee industry continues to evolve, innovation remains at the forefront of delivering exceptional experiences. Lily Kubota, editorial director at trade magazine Roast, spotlights the latest coffee roasting and sorting machines making waves across the industry and the trends driving these innovations forward.
Saad Audeh on the power of a hyper-personalized approach
Visitors are seeking out new experiences on their travels and the good news is that the MENA region is ideally placed to meet these changing demands. Saad Audeh, chairman of Campbell Gray Hotels, outlines the company’s expansion plans and explains why hospitality excellence today is all about offering a hyper-personalized service.
Why self-management will help your team to shine
Fearful of losing control, business leaders are often tempted to stick with the status quo rather than giving their teams enough freedom to make decisions that matter. But confining talent, rather than rewarding and encouraging it, brings the risk of missed opportunities for workplace growth, as Mark Dickinson, of DONE! Hospitality Training Solutions, explains.
Social media; the new essential for coffee shops
Today’s content-creating crowd are looking for Instagrammable places to hang out, drink, eat and, above all, post. Christian Salloum, managing director of BrandPortunity F&B Consulting, explains why savvy business owners leaning into this social media trend are giving themselves an edge.
Why coffee brands need to tell stories
In a highly competitive environment, coffee brands have to do much more than just sell coffee to achieve success – they have to tell its story. Coffee consultant Cleia Junqueira has the lowdown on how businesses can use the powerful tool of storytelling to create long-lasting connections, stand out from the crowd and generate customer loyalty.
How to make menu innovation a win-win for your business
When strategically designed and well-engineered, a menu can help to improve operational efficiency and enhance the dining experience. Diogo Ildefonso, general manager of Glee Hospitality Solutions, explains how to transform your menu into a powerful driver of profitability.
How brand personality is powering up coffee businesses
In today’s rapidly evolving coffee industry, businesses are discovering that cultivating a strong brand personality is a must, rather than a useful marketing tool. Richard Cowling, director of operations at Gates Hospitality’s F&B Brands, explains how coffee businesses can make this key differentiator work for them.
