60 seconds with Charles Fisher, GM of Four Seasons Cairo at First Residence

60 seconds with Charles Fisher, GM of Four Seasons Cairo at First Residence

An intrepid globetrotter, tenacious problem solver and luxury hospitality aficionado, Charles Fisher wears the various hats of a hotelier with ease. He brings more than two decades of experience to his current role as general manager of Four Seasons Cairo at First Residence, where we caught up with him for an exclusive interview.  

What can you tell us about your professional experience?

After completing a four-year degree in hotel and restaurant management at Oxford Brookes University in the UK, I joined the front desk at Four Seasons Hotel London at Park Lane.
I then moved to New York to work at The Pierre, which was a Four Seasons Hotel at the time, followed by Four Seasons Resort Nevis. The next promotion took me to Singapore, then Chiang Mai. As resort manager at Four Seasons Resort Lanai, I played an instrumental role in the property’s dramatic and award-winning transformation. I then spent the next few years at Four Seasons Orlando at Walt Disney World Resort.

How would you describe your management style?

When you’re in a leadership role, it’s easy to walk in and expect the team to reshape itself around you. But if you’re nimble and can adapt to them, that works so much better. After all, the role of a leader is to make thoughtful improvements so team members can bring their best selves to work.

What challenges are faced by the hotel sector in Egypt?

Tourism has slowly recuperated since 2021, and the hospitality sector has already shaken off the many impacts of Covid-19. The lifting of travel restrictions worldwide, coupled with mass vaccination programs that rolled out both locally and abroad, have helped boost the sector tremendously. Furthermore, tourist attractions have been expanding rapidly in the country to lure in more holidaymakers.

 As the new GM of Four Seasons Cairo at First Residence, what are your plans for the property?

I am excited to elevate the guest experience in all aspects, whether it’s the intricate dining experience on the First Nile Boat or a relaxing treatment at the spa.
At First Residence is a team that takes immense pride in personally recognizing every guest, anticipating their needs and tailoring their entire experience. This could mean making authentic Four Seasons memories, whether it is navigating the city with their favorite culinary delights, organizing a special celebration, or creating an element of surprise throughout their stay.


Website Icon png images | PNGEgg fourseasons.com/cairofr


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About author

Rita Ghantous

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

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