Luxury-infused guest experiences with Zaid Mashini

Luxury-infused guest experiences with Zaid Mashini

Zaid Mashini, a visionary leader, discusses his recent appointment as hotel manager of IHG Jordan and unveils his vision for the future of the property.

How did you reach where you are today?

Over the course of 16 years in the hotel industry, I have reached many milestones, such as becoming the youngest executive committee member at Crowne Plaza Muscat in 2016. Transitioning from commercial to operational leadership, I was appointed hotel manager of the Crowne Plaza & Holiday Inn Kuwait cluster. I’ve recently joined IHG Jordan as hotel manager, something that I am very proud of.

How would you describe the hospitality sector in Jordan?

The hospitality sector in Jordan has witnessed growth in the number of hotels, resorts and boutique accommodation that caters to different preferences and budgets. This diversity enhances the overall visitor experience. Despite the positive growth trends, the hospitality sector in Jordan also faces challenges, such as regional instability.

As the newly appointed GM of InterContinental Jordan, what are your plans for the property?

I have several strategic plans and goals to enhance the property’s reputation, guest experience and overall success. I intend to focus on achieving operational and culinary excellence, implementing environmentally friendly practices, fostering a positive work environment by recognizing and rewarding exceptional employee performance, invest in cutting-edge technology solutions to enhance guest experience, enhancing the hotel’s online presence and gathering feedback from guests, staff and stakeholders on a regular basis to identify areas for improvement.


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About author

Rita Ghantous

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

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