Enhancing customer experience through personalization with Ziad Sleiman, GM of The Meydan Hotel
“Exceeding expectations through personalized experiences and exceptional service at every touchpoint” is a philosophy that guides Ziad Sleiman, GM of The Meydan Hotel. He shares how he brings this vision to life while leading one of Dubai’s most distinctive luxury destinations.
Wellness redefines luxury hospitality across the Middle East, says Ulf Bremer of AMAALA
Luxury wellness hospitality continues to evolve across the Middle East. Ulf Bremer, GM of Four Seasons Resort and Residences AMAALA at Triple Bay, explores growing demand for personalization, cultural authenticity, restorative travel experiences and holistic wellbeing.
Eye on Kuwait with Mohammad Taha Nashwan, GM of Ray by Cloud 7
With more than two decades spent shaping experiences across lifestyle and luxury hotels, Mohammad Taha Nashwan brings a globally informed perspective to Kuwait’s evolving hospitality scene. At Ray by Cloud 7, he is leading a new wave of experience-driven hospitality to create a vibrant seaside destination for modern travelers.
Eye on Oman’s hospitality sector with Jad Germanos, GM of Crowne Plaza Muscat OCEC
As travel patterns shift, Oman’s hotel sector stands apart, says Jad Germanos of Crowne Plaza Muscat Oman Convention & Exhibition Centre (OCEC), pointing to authenticity, steady growth and changing guest expectations.
How to retain high-net-worth travelers with IHG’s Maarten P. Drenth
Maarten P. Drenth, regional general manager for Egypt and Africa at IHG Hotels & Resorts, shares how luxury hotels are rethinking ways to attract and retain high-net-worth travelers, using his property as a practical example.
Mark Wouters GM of The Chedi Hegra Saudi Arabia on getting personalization right
Mark Wouters, general manager of The Chedi Hegra, believes that hospitality is shaped by intuition, awareness and a refined sense of presence. In this interview, he reveals how to create experiences that leave a lasting emotional connection with every guest.
Redefining the hotel’s next chapter with Andre Saade, GM at Radisson Blu Minhal
Andre Saade, general manager at Radisson Blu Minhal, shares how strategic rebranding, culinary precision and renewed event focus reshaped the hotel’s market position.
Redefining family travel with Ozgur Cireli, GM of Rixos Bab Al Bahr
Family travel is evolving fast. From wellness to adventure, discover the bold trends reshaping multi-generational, experience-driven holidays for unforgettable memories with Ozgur Cireli, general manager of Rixos Bab Al Bahr Rixos Bab Al Bahr.
Hospitality at a crossroads with Fadeel G. Wehbe, MD of Sofitel Riyadh Hotel
Fadeel G. Wehbe, managing director of Sofitel Riyadh Hotel & Convention Centre, tackles industry pressures, evolving expectations and leadership strategies shaping modern hospitality worldwide today.
Eye on Bahrain with Tamer Farouk, general manager of Hilton Bahrain
Tamer Farouk, general manager of Hilton Bahrain discusses Bahrain’s evolving hospitality landscape, highlighting sector strengths, key growth drivers, emerging trends and Hilton Bahrain’s future plans.
