Enhancing customer experience through AI
Dr Jane Thomason is a globally recognized thought leader on metaverse and Web3. Here, she discusses ways in which AI can enhance the customer experience.
Elevating Cheval Maison The Palm Dubai’s Hospitality Experience with GM John Raffoul
John Raffoul, GM at Cheval Maison The Palm Dubai, brings two decades of diverse hospitality expertise, from sales to F&B. He has demonstrated success in team leadership, team development, customer satisfaction, revenue generation, and enhancing profitability. Here, he shares his plans for the upcoming chapter with Cheval Maison The Palm Dubai.
5 nightlife influencers on achieving after-dark success
Staying ahead in a fiercely competitive, ever-changing environment and retaining customer loyalty are just some of the hurdles that operators in the nightlife segment face. HN caught up with some of the region’s leading industry influencers to discover more about how they navigate the notoriously challenging nightlife nightlife scene.
Getting to know chef Mattia Chiai, the newly appointed chef de cuisine at Verso Abu Dhabi
Mattia Chiai is the newly appointed chef de cuisine at Verso, an exquisite Italian trattoria located within the Grand Hyatt Abu Dhabi. In this exclusive interview, we find out more about his experiences at Michelin-starred restaurants and what makes him so passionate about Italian cuisine.
The demise of one size fits all in F&B
Tech entrepreneur Mohamed Al Fayed, CEO and co-founder of Grubtech, believes that the F&B textbooks have been rewritten. In this article, he elaborates on the shift away from traditional F&B strategies, emphasizing the fleeting nature of food trends in today’s fast-paced world.
Securing the future of hospitality marketing
Nour Yamout Katanani of Advanced Tastes Holding Group discusses securing hospitality’s future with effective digital marketing strategies.