A new era of customer relationship management
AI-driven CRM tools and chatbots are taking customer engagement to the next level. With today’s guests demanding seamless and personalized experiences, hotels that invest in these industry disruptors will gain a competitive edge, as Lovetto Nazareth, managing director of Prism Digital, explains.
How to manage technology
Improving the efficiency of your business begins with optimizing your computing infrastructure, according to Dr. Jassim Haji, president of Global Artificial Intelligence Group. Here, he discusses the many ways in which technology can aid a company and support the people in it.
Emaar Hospitality launches single-point app for all its properties
The aim is to engage customers, enable them to customize their travel plans, and revolutionize the way reservations are made.
‘Jumeirah E-butler’, a multilingual mobile platform to boost customer service
The service will be rolled out across the entire Jumeirah Hotels and Resorts portfolio by June 2019.
