A new era of customer relationship management
AI-driven CRM tools and chatbots are taking customer engagement to the next level. With today’s guests demanding seamless and personalized experiences, hotels that invest in these industry disruptors will gain a competitive edge, as Lovetto Nazareth, managing director of Prism Digital, explains.
Midscale and economy: the new kids on the block
Firmly established as a hospitality investment hotspot, the GCC is now witnessing new industry trends, including growth beyond the luxury segment. These efforts to boost visitor numbers by broadening the tourism offering are already paying dividends in key regional destinations, as Kostas Nikolaidis, Middle East and Africa executive for STR, explains.
Making The Ritz-Carlton DIFC stand out with general manager Christian El Khoury
Christian El Khoury, general manager of Ritz-Carlton DIFC, has over two decades of industry experience. In an exclusive interview, he outlines the luxury hospitality landscape, as well as his plans for The Ritz-Carlton DIFC.
60 seconds with chef de cuisine Eliana Cortes of Hilton Ras Al Khaimah Beach Resort
Eliana Cortes, chef de cuisine at Hilton Ras Al Khaimah Beach Resort, has a penchant for traveling, food and wine. In this interview, she shares her past and future endeavors.
Bright outlook for GCC hotel industry
Having cemented its status as a global tourist destination, the region is well placed to attract new investment for the industry, following a swift post-pandemic rebound marked by impressive visitor numbers, huge project pipelines and the introduction of business-friendly initiatives, as Kostas Nikolaidis, Middle East and Africa executive for STR, explains.
