Interactive voice- and touch-activated functionality for enhanced guest room automation

Interactive voice- and touch-activated functionality for enhanced guest room automation

January 16,2019 0 Rita Ghantous
Angie Hospitality, developer of the world’s first voice and AI solution purpose-built for the hospitality environment, announced the integration of its award-winning virtual assistant solution with the industry’s prominent room control platforms, including Honeywell’s INNCOM Guest Room Automation System. As a result of this integrated technology solution, all guest-facing room automation features can now be controlled using either the device’s interactive voice interface or its built-in touchscreen. This allows hoteliers to provide enhanced guest comfort and convenience, while improving energy efficiency and reducing operational costs.
Angie’s full support of guest room automation and energy management functionalities includes temperature control, allowing guests to remotely control room thermostats via voice or the device’s built-in digital touchscreen. Occupancy sensors built into the thermostat can detect when a room becomes vacant and adjust settings accordingly, providing hoteliers with the ability to save, in some cases, as much as 30 percent in energy costs per room each year. The integrated solution also adds the ability to control many other guest room amenities via Angie’s interactive voice control or touchscreen, including lighting, drapes, minibars, televisions, safes and even door locks.

Apurv Johari, general manager of INNCOM by Honeywell said, “We are proactively integrating with voice control vendors because voice technology is the future of luxury hospitality. Hotels want to provide a superior experience comparable to what guests have in their home. Home voice control devices are in wide adoption and Honeywell is working with hotels to provide the same convenience in guest rooms.” INNCOM’s extensive range of industry leading guestroom technologies includes voice control of room temperature, lighting, amenities, and drapery equipment that creates a personalized guest experience.

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In addition to room control, Angie’s award-winning multi-functional platform serves as an IP telephony solution, replacing guest room telephones and adding an entire suite of convenient amenities. The system’s high-fidelity Bluetooth speakers allow guests to enjoy their favorite music and make hands-free phone calls. The device also acts as an alarm clock, night light and a convenient in-room medium for guest engagement, creating a host of revenue opportunities. As a secure in-room access point, the Angie platform also immediately upgrades property Wi-Fi to meet today’s ever-increasing bandwidth and security needs.

“Angie Hospitality was founded on a mission to provide hoteliers with the tools necessary to meet today’s demands for faster, more efficient, convenient and personalized service. We are honored to work with leading providers, such as Honeywell, to enhance our mutual customers’ abilities to meet those needs,” states Ted Helvey, CEO of Angie Hospitality. “Adding these extensive room automation features gives guests total control over their hotel stay experience, while also ensuring that hotels are able to monitor the use of amenities and mitigate unnecessary drains on resources.”

Angie’s room automation integration is fully customizable, allowing individual hotels to select which specific functions they wish to integrate. The combined solution also includes analytics and monitoring functionality. Via a property’s management portal, hoteliers can review usage data that is securely and anonymously collected, providing them with valuable information on how to further enhance guest experiences and service performance.

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About author

Rita Ghantous

Publication Executive

Rita Ghantous is a hospitality aficionado and a passionate writer with over 9 years’ experience in journalism and 5 years experience in the hospitality sector. Her passion for the performance arts and writing, started early. At 10 years old she was praised for her solo performance of the Beatles song “All My Love” accompanied by a guitarist, and was approached by a French talent scout during her school play. However, her love for writing was stronger. Fresh out of school, she became a freelance journalist for Noun Magazine and was awarded the Silver Award Cup for Outstanding Poetry, by The International Library of Poetry (Washington DC). She studied Business Management and earned a Masters degree from Saint Joseph University (USJ), her thesis was published in the Proche-Orient, Études en Management book. She then pursued a career in the hospitality industry but didn’t give up writing, that is why she launched the Four Points by Sheraton Le Verdun Newsletter. Her love for the industry and journalism led her to Hospitality Services - the organizers of the HORECA trade show in Lebanon, Saudi Arabia, Kuwait and Jordan, as well as Salon Du Chocolat, Beirut Cooking Festival, Whisky Live and other regional shows. She is currently the Publications Executive of Hospitality News Middle East, Taste & Flavors and Lebanon Traveler. It is with ultimate devotion for her magazines that she demonstrates her hospitality savoir-faire.

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