Entrepreneurship at its finest with John Balian

Entrepreneurship at its finest with John Balian

It is an entrepreneurial mindset that drove John Balian, CEO of BIM POS, to pursue ambitious expansion plans despite the challenges of Covid-19. Here, we learn more about the products and services offered by BIM POS and how the firm is meeting the needs of its clients.

What can you tell us about your company?
BIM POS provides a full spectrum of point-of-sale and ERP solutions for hospitality and retail management, targeting medium to large multi-brand businesses. Our unique solutions range from front-end point-of-service and customer-service tools to back-office operation management systems that automate the entire operations of a business. Our team is always focused on innovating world-class features and options that are vital for day-to-day business operations, especially with regards to overall performance, marketing and efficiency. With a 96 percent customer retention rate and a professional service to match, our core purpose is to revolutionize how businesses are managed.

How were you able to overcome the challenges of Covid-19?
Firstly, we worked remotely and continued to serve our clients, who are located in 30 countries, from home. Our teams were accessing their workspaces on cloud easily and securely. We also prioritized very urgent and high-priority requests in order to assist our clients in overcoming pandemic-related problems. We did most of the implementations and client trainings remotely, introduced new products — like the contactless digital menu — in-house digital menus and opened integrations with many e-commerce websites to ease the delivery process and purchasing experience of our customers’ clients. Furthermore, we grew our team by 20 percent and witnessed an increase in sales by empowering our sales channels around the world and opening our second franchise office in Ghana.

What’s your most recent news?
Our newest products are contactless mobile digital menus, self-checkout terminals, third-party integrations with e-commerce websites and food aggregators. Furthermore, our latest project is franchising BIM POS to Ghana and hopefully to other countries.


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