A passion for hospitality with Catalina Silvana Susan, GM of Marriott Al Forsan Abu Dhabi
Catalina Silvana Susan is deeply passionate about hospitality, cherishing the connections with dedicated colleagues and valued customers. In this exclusive interview, she talks about her role as GM of Marriott Al Forsan Abu Dhabi and upcoming plans for the property
Diary of a GM with Nawaf Hasan of Grand Mercure Dubai City & ibis styles
With a hospitality background spanning over 15 years, Nawaf Hasan has honed his skills and excelled in his field. As cluster director of operations and acting GM of Grand Mercure Dubai City & ibis styles Dubai Airport, he discusses how a GM can drive a hotel to success.
REPA brews up growth at World of Coffee Dubai
It has been announced that REPA will exhibit at the World of Coffee Dubai, which is being held from January 21 to 23, 2024.
Spotlight on Coral Beach Beirut with new GM Georges Chakra
Georges Chakra, general manager of Coral Beach Beirut, has a proven track record in the hospitality industry. With extensive experience in overseeing all aspects of the hotel, he shares his vision for establishing and cultivating a customer-centric service culture, as well as ensuring the smooth day-to-day operations that consistently surpass guest expectations.
Enhancing customer experience through AI
Dr Jane Thomason is a globally recognized thought leader on metaverse and Web3. Here, she discusses ways in which AI can enhance the customer experience.