While coffee is a craft — grown, roasted and prepared by artisans — the industry is built on innovation and technology. Lily Kubota, editor of Roast Magazine, a trade publication dedicated to the success and growth of the specialty coffee industry, highlights the technological advancements that have been brewing in coffee over the past year.
Customer loyalty is the result of genuine concern about a client’s well-being and the ability to go beyond simply identifying and meeting customers’ needs to acknowledging their aspirations and struggles. Manal Syriani lifts the lid on how to keep clients close to your brand.
With 10 years of experience in the coffee industry, Joe Safa, COO of Corso Espresso, is at the helm of the espresso department’s operations at Corso and Super Brasil. We caught up with the coffee expert to find out more about the products and services of Corso Espresso and what the firm is offering the industry.
Most restaurateurs will tell you that their ultimate dream is to be awarded a Michelin star. However, certain countries have been more successful in achieving star status than others. Ralph Nader, CEO of Amber Consulting, looks at why the MENA is trailing behind in the Michelin world and profiles two Lebanese chefs who have beaten the odds.
With the pandemic forcing companies to rethink their HR models, we asked six recruitment professionals about their greatest career challenges, tackling Covid-19- induced HR shortages, using technology to increase efficiency and helping clients adapt to hybrid work models,
Nouhad Dammous, editor-in-chief of Hospitality News Middle East, discusses just a few of the ways in which the coronavirus pandemic has reshaped the hotel and restaurant industry.