Building sustainable tourism through meaningful connections
Balancing rapid growth with responsible development is challenging for regional destinations. Naim Maadad, chief executive and founder of Gates Hospitality, explores how a collaborative approach between governments, businesses and local communities can deliver lasting benefits all round.
How brand personality is powering up coffee businesses
In today’s rapidly evolving coffee industry, businesses are discovering that cultivating a strong brand personality is a must, rather than a useful marketing tool. Richard Cowling, director of operations at Gates Hospitality’s F&B Brands, explains how coffee businesses can make this key differentiator work for them.
The impact of technology on the hospitality industry
Like most industries, technology is revolutionizing hospitality, unlocking new levels of efficiency, scalability and guest convenience. Consequently, businesses are adapting. From inventory management systems tracking stock levels and predicting supply needs, to upgrades in POS systems, technology transforms operations. Naim Maadad, chief executive and founder of Gates Hospitality, offers his perspective.
New horizons in F&B by Richard Cowling, director of Operations, Gates Hospitality
With over a decade of experience in the region, Richard Cowling, director of operations at Gates Hospitality, candidly discusses how the convergence of retail, dining and entertainment is reshaping the F&B landscape and driving transformation.
The recipe for restaurant success
Richard Cowling, director of operations at Gates Hospitality, has spent the last 13 years opening and operating restaurants in the region. He has, on occasion, even closed some. In this article, he talks candidly about why some enterprises flourish while others don’t.
Fostering mental health in the hospitality industry
Naim Maadad, chief executive and founder of Gates Hospitality, offers his advice on how to promote mental health in the world of hospitality.
















The future of work in the age of AI
Digital tools can help individuals and organizations work more efficiently and effectively without burning out or sacrificing work-life balance. In this article, Karl Escritt, CEO of Like Digital & Partners, unveils the new technologies defining the workplace.