Fairmont The Palm’s GM Ugur Talayhan explores the future of luxury hospitality in Dubai
With decades of experience in luxury hospitality, Ugur Talayhan, GM of Fairmont The Palm, has built a reputation as a leader who blends operational excellence with personalized service. As Dubai’s hotel landscape evolves, he shares how luxury is being redefined and what today’s high-end travelers expect.
Forging a hotel legacy of luxury in Oman with Jason Xuereb
Jason Xuereb, hotel manager of The St. Regis Al Mouj Muscat Resort, is renowned for his leadership and ability to build high-performing teams dedicated to exceptional guest experiences.
Getting to know The Ritz-Carlton, Dubai, with GM Jeroen Elmendorp
Luxury comes as standard at The Ritz-Carlton, Dubai. Here, we take an exclusive tour of the stunning property with GM Jeroen Elmendorp, who describes the hotel’s appeal and what sets it apart in the industry.
Luxury talk with Chloé Chelala, hotel manager of Katara Hills Doha
Having lived in Saudi Arabia, Lebanon, the UAE and Qatar, Chloé Chelala has regional hospitality experience, specifically in the luxury hotel sector. Here, we learn more about her journey to Katara Hills Doha and what differentiates the boutique property from others in Qatar’s rich capital.
U By Emaar with new venue at Address Jabal Omar Makkah, KSA
U By Emaar has expanded to Makkah, KSA, at Address Jabal Omar Makkah, offering exclusive rewards and experiences worldwide.
A new era of customer relationship management
AI-driven CRM tools and chatbots are taking customer engagement to the next level. With today’s guests demanding seamless and personalized experiences, hotels that invest in these industry disruptors will gain a competitive edge, as Lovetto Nazareth, managing director of Prism Digital, explains.
A life of luxury
Offering one-of-a-kind experiences to meet the needs of today’s uber-demanding travelers has become the new definition of luxury in hospitality, as Daniel During, principal and managing director of Thomas Klein International, points out.
The definition of luxury in the midst of a major transition
The definition of luxury in hospitality is in the midst of a major transition. Industry professional Chirine Salha examines what the term means for the modern-day traveler and how hotels are responding.
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Project Planning 101
Project planning is no easy feat, especially in business. Industry professional Chirine Salha outlines the fundamentals of getting a project off the ground and the key to ensuring it runs smoothly.