Tracking customer behavior in hospitality
Combining advanced technology with the hospitality industry’s key principle of guest-centric service, AI is already taking the customer experience to new heights. Ashleigh Donald, co-founder of Halo Business Consulting, explains how businesses can harness this all-important innovation.
Saudi Arabia’s ambitious hotel room expansion
Turab Saleem, partner and head of Hospitality, Tourism & Leisure Advisory, Knight Frank MENA emphasizes Saudi Arabia’s emergence as a major global tourism market, driven by ambitious giga and mega projects.
Bringing out the best in Burj on Bay Hotel with Nicolas Broumana, director of operations
Nicolas Broumana, seasoned hospitality leader and director of operations at Burj On Bay Hotel, Société Cordon Bleu Liban, shares his vision for positioning the 5-star hotel as a regional beacon of luxury, hospitality and innovation.
At the table with Sanjay Nandi, CEO of award-winning ADMO Lifestyle Holding
As the newly appointed CEO of ADMO Lifestyle Holding, Sanjay Nandi unveils what it takes to develop a winning restaurant portfolio.
Luxury talk with Chloé Chelala, hotel manager of Katara Hills Doha
Having lived in Saudi Arabia, Lebanon, the UAE and Qatar, Chloé Chelala has regional hospitality experience, specifically in the luxury hotel sector. Here, we learn more about her journey to Katara Hills Doha and what differentiates the boutique property from others in Qatar’s rich capital.
Empathy at the top with Diletta Guarino, GM of Six Senses Zighy Bay Oman
Hailing from Rome, Diletta Guarino is an inspirational, hands-on hotelier with over two decades of experience in luxury brands. Here, she tells us how she manages to lead her team to success whilst not losing her human touch.
Raffles Trojena slated to debut in 2027
Trojena is a year-round mountain destination located in northwestern Saudi Arabia. Slated to open in 2027, Raffles Trojena will reimagine mountainside hospitality
From starting out to staying the course
While any launch is resource heavy, hospitality start-ups also need to stay focused on the future, creating the firm foundations and growth strategies that will help entrepreneurs navigate the challenges of a competitive market and capitalize on opportunities. Jad Shamseddin, COO of Aleph Hospitality, has words of advice spanning launch, post-launch and longer-term plans.
Catering to tomorrow’s hospitality with Paul Dunphy
Paul Dunphy, general manager of Millennium Plaza Downtown Hotel Dubai, gives us a glimpse into how he and his team are preparing for the future of hospitality.
How to strategize in uncertain times
In a year when the economic outlook is uncertain to say the least, building on strengths and implementing strategies has never mattered more. Bastien Blanc, CEO and board member at TroKadero Hospitality Global, has advice on how to read mixed economic messages and emerge stronger on the other side.