Khaled Ahmed Sharbatly welcomes Saudi Arabia’s 2026 Year of AI declaration
Saudi Arabia has officially declared 2026 the Year of Artificial Intelligence (AI), reinforcing national ambitions to strengthen global technology leadership and innovation.
AI voice ordering to transform drive-thrus
Ready to take your order, voice-activated artificial intelligence systems are poised to revolutionize drive-thru operations across the region’s rapidly expanding quick-service restaurant market. Duncan Fraser-Smith, CEO of Craft Hospitality Group, spotlights the huge opportunities and possible challenges that this transformational technology presents.
Why the AI revolution needs a human touch
Technology is transforming hospitality, elevating the guest experience and changing service delivery beyond recognition. But while AI and automation are dominating many industry conversations, the importance of maintaining human connections should never be underestimated. Michael Donald co-founder of Halo Business Consulting, shares his thoughts on how to get the best out of these crucial tech tools.
Five essential leadership skills for future-ready GMs in hospitality
Starting his career in an era of limited technology, Mark Timbrell, leadership coach and managing partner UK at Phi Management Group, used tools like the IBM typewriter and Telex. Over time, he has witnessed firsthand the rapid technological advancements that have shaped the hospitality industry. Today, as AI continues to influence the sector, he draws on his extensive experience and recent studies in leadership.
Posist rebranded as Restroworks
Posist, a pioneer in cloud-based restaurant technology solutions, has announced a comprehensive rebranding as it changed its name to Restroworks.
Future-proofing your F&B business
A successful opening is undoubtedly something to celebrate, but as anyone in the restaurant business knows, maintaining your spot in a competitive market is much more challenging. Extensive planning in the pre-opening phase and keeping on top of the basics afterward are among the steps that will help restaurateurs dodge the common pitfalls. Gebran Bekhazi, managing director of The Food Studio, shares his tips for long-term hospitality success.
Enabling glamping for an Instagrammable experience
Furukawa Electric, a prominent Japanese manufacturer specializing in comprehensive communication network infrastructure solutions, is attuned to evolving consumer demands. In this article, they address the trend that center on catering to the glamping needs of the “Instagrammable” generation.
UAE-based restaurant-tech company Growdash set to expand in the GCC
With its data-driven approach, Growdash is poised to assist regional restaurants to execute paid and organic growth campaigns confidently and seamlessly across online food delivery channels.
Revolutionizing the hotel sector with optimal technology
Furukawa Electric, a leading Japanese manufacturer of comprehensive communication network infrastructure solutions, highlights the emerging trends that guests anticipate experiencing in their preferred hotels.
Generative AI in hospitality HR
Tiago Costa, CEO of talent solutions consultancy Parisima Talent, believes that HR must constantly embrace new ways of working, skills, techniques and technology, including generative AI. Here, he explains how generative AI helps enhance a candidate’s journey to positively impact a business.